Bad Entrepreneur

I get to read quite a lot of negative commentary about SA banks – specifically the big four (Nedbank, Absa, Standard and FNB) – and the way that they deal with small and micro enterprises (SMMEs).

The main comment that is made is that big banks “don’t understand” small business but this seems like a really generic comment and doesn’t help them improve what they are doing.

If I sum up the comments and try and take some of the emotion out of it these seem to be the main criticisms which are levelled against these institutions:

• They don’t lend to small businesses
• If they do offer to lend, they require high levels of collateral and don’t take risks with entreprreneurs
• It’s too expensive for small businesses to borrow from banks
• Banks hound entrepreneurs when they don’t make their repayment commitments

I am not going to try and influence this debate yet but I am going to make some observations and then maybe let the blogosphere and contributors to this blog give their input about what they expect a bank to do to better support small businesses.

• FNB has brought a number of innovative technology solutions including Instant Accounting and potentially PayPal
• Standard Bank is putting a lot of effort into initiatives in the franchising sector and small business networking
• Nedbank is supposed to be bringing a technology driven solution along to compete with PayPal (not totally sure how that is going to work)
• Absa has been throwing money at a couple of grassroots initiatives but don’t really seem to have a “small business identity”
• Sasfin is supposed to be “the bank for entrepreneurs” but you never really see them doing much visible in the sector

So my question to you is:

1. In your opinion which SA bank is doing the most to supoprt small business?
2. What are they doing well?
3. Which products have the most benefit to you as a small business?
4. What could they do to better improve their offering to you as an SME owner?

We’ll rustle up a bottle of something nice for the blogger with the best comments so go wild.

Remember – this is not a bank bashing exercise, this is an attempt to come up with constructive criticism to support the sector. Let me know.

I hate to gush about a product – especially when its from a bank (cold shiver) – but FNB’s Instant Accounting package is simply awesome and will (in my humble and probably worthless) opinion be one of the most revolutionary products for the small business environment in 2010.

I’ve mumbled about it in a couple of previous articles but today I got to try it out firsthand. Suffice to say that I may not be a huge fan of FNB but I’m but I’m opening an account with them to get my grubby little paws on this tool.

If you are one of those SME owners who hates doing their admin and tends to collect all their paperwork in a shoebox somewhere then this program will change the way you work completely – and its not even complicated to use!

Plus it’s FREE which makes it frikkin awesome.

In a nutshell it is a rules based book-keeping package which runs off of your bank statement. According to the guys over at FNB 98% of the transactions that you will need to capture into your book-keeping package will be on your bank statement anyway so all the system needs to be told is where to allocate the income and expenses.

I’m just a lowly journalist but I couldn’t find any faults with it – the system does anything that I would need as an SME owner and a few more things than I expected it to be able to do.

And it’s not just aimed at small and micro businesses. The guys over at Cash Converters use it to track and do reporting on their other various stores and helps management pull up reports to compare different operating units.

Apart from the usual book-keeping up to trial balance functionality there is some nice reporting features on it including:

- Budgeting and budgeting variance
- Financial performance against previous financial year
- Cash-flow forecasts
- VAT reporting

The product is also very flexible. I had expected a “rules based” product to be very much an ‘out the box’ offering which could not adapt to different industries. The demonstration I saw included the services industry and a retail company. By FNB’s own admission it’s not ideal for manufacturing type businesses but for the rest you can configure this thing to your hearts content.

Nice product, I tip my hat to FNB and its developers – I’m sold on it.